COLLECTING YOUR PERSONAL INFORMATION
We collect different types of personal information in a number of ways, including:
Contact information and identifiers, such as your name, address, telephone number, email information, and demographic information, such as your gender. We may collect this information from you if you voluntarily submit it to us through the Contact Portal on our Websites, call us, email us, sign up to receive our marketing emails, or utilize the “Contact” portal on our Sites. You are under no obligation to provide us with personal information of any kind; however, refusing to do may prevent you from using certain features of the Sites.
Purchase information, such as the services that you purchase, your shipping address and contact information;
Brock account information, such as your name, billing and shipping address, telephone number, email address, date of birth, and payment card information. Account information may also include demographic information about you, such as your age or birthdate and gender. By creating a user name and a password of your choice, you may access your account online at any time to view and/or edit your profile, address book, payment methods, order history, wish list, and email preferences. You are responsible for maintaining the confidentiality of your account login information;
Preference information, such as your marketing preferences and merchandise interests;
Geolocation information, such as the location of your device that you use to visit our Websites, if your device settings allow us to collect location information; and
Chat and call recordings, including information about your chat or call and any information that you share during these interactions.
Social media information. We may also collect personal information about you if you choose to enable, log into, or sign on to Brock social media sites such as Facebook, LinkedIn, or Twitter (“Social Media Sites”). When you connect to our Social Media Sites, we may collect personal information that you provide. For example, when you log in with your Facebook credentials, we may collect personal information from your Facebook profile, if permitted – such as your email address, profile picture, and friend list. We use this information to personalize the services we provide to you. If you do not want us to provide us with this information, please change the privacy settings on your Social Media Site accounts.
Device and browsing information and other Internet activity information. We use automated means to collect information about your phone, tablet, computer, or device, and online browsing activity. This information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. We use this information to analyze trends in the aggregate and to administer the Sites. We do not use this information to otherwise track your session or your behavior on our Sites, nor to identify any particular individual user. If for any reason you do not wish to take advantage of cookies, you may have your browser not accept them, although this will disable some essential features our Website. For more information, please see the Cookies section below.
ONLINE ADVERTISING AND ANALYTICS
We work with third-party vendors, such as Google Analytics, Pipedrive, MailChimp and others, to deliver our online advertisements to you and to provide us with information regarding your use of our Websites and the effectiveness of our advertisements.
Our third-party service providers may set and access their own tracking technologies on your device, such as cookies and web beacons, and may collect or access information about you, such as your device’s IP address, your browser type, your operating system, date and time information, such as when you receive, open, or click a link in an email message from us, and other technical information about your device. Cookies and web beacons, including those set by third-party advertisers, may be used to target advertisements, prevent you from seeing the same advertisements too many times, and conduct research regarding the usefulness of certain advertisements to you. We may share certain information such as device identifiers, usage patterns, transaction information, and de-identified information with third-party vendors for advertising and analytics purposes.
You may customize your Google Cookies preferences or opt out of using Google Cookies on the Google Ads Settings page at http://www.google.com/settings/ads.
You may opt-out of using other third parties’ Cookies by visiting the Network Advertising Initiative opt-out page at https://thenai.org/opt-out/. You can also learn more about how to delete or control Cookies at http://www.aboutcookies.org/.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings
HOW WE USE YOUR PERSONAL INFORMATION
We use the information we collect from you for various purposes, including to:
- Process orders;
- Send communications to you about our products, sales, and events;
- Serve advertising and offers to you based on your interests and online activities, from us or third parties;
- Improve our Sites, customer experience, and quality of service;
- Assess job applicants;
- Enable our service providers to perform certain activities on our behalf;
- Communicate with you about changes to our Sites;
- Comply with our legal obligations, policies, and procedures and
SHARING YOUR INFORMATION
We will not sell your personal information to any third party for money. We may share your information under certain circumstances to trusted third parties that help us bring you the products and services we offer. For example, we may disclose your personal information to third parties, such as Pipedrive, MailChimp, Google Analytics and credit card processors, that assist us as follows:
- To manage a database of customer information;
- To distribute emails;
- To process payments;
- To distribute other marketing materials or advertisements, including on our Websites and the websites of third parties;
- To provide data storage and/or analytics; and
- To prevent fraud.
We require our vendors and service providers to maintain the confidentiality of all information that we share with them and to use such information only in accordance with the obligations set forth in the agreements we have with them.
In addition, we may disclose your personal information to law enforcement agencies, government/regulatory bodies, and content protection organizations to: (i) protect our legal rights, privacy or safety, and that of our subsidiaries, affiliates, employees, agents, contractors, or other individuals; (ii) protect the safety and security of visitors to our online services or other properties; (iii) protect against fraud or other illegal activity or for risk management purposes; or (iv) comply with the law including with subpoenas, search warrants, court orders, and other legal process.
DO NOT TRACK SIGNALS
When a user turns on the Do Not Track preference in their web browser, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.
SALE OR TRANSFER OF ALL OR PART OF OUR BUSINESS OR ASSETS
Your personal information may be transferred in the event we sell or transfer all or a part of our business or assets. We will make commercially reasonable efforts to provide you with reasonable notice of such transfer, or as otherwise required by law.
To unsubscribe from our marketing emails, please email us at email@example.com, or simply click the unsubscribe button found at the bottom of any of the emails that we send you. Please allow us at least ten (10) business days from when the request was received to complete your unsubscribe request.
We implement a variety of commercially reasonable security measures to maintain the safety of your Personal Information. We take appropriate physical, electronic and administrative steps to maintain the security of personal information we collect. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, while we use commercially reasonable means to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to us.
THIRD PARTY LINKS
Our Sites are not intended for children. Brock does not knowingly collect any personal information or data from children under the age of thirteen, and will dispose of any such information if we become aware that it has been provided to us. If you believe that your child under the age of 13 has submitted personal information to us in connection with our Sites, please contact us at firstname.lastname@example.org so that we may take steps to delete this information.
CHANGES TO THIS POLICY
The California Consumer Privacy Act (“CCPA”) provides California consumers with specific rights regarding their personal information, including the following:
- the right to request access to the personal information we have collected about you;
- the right to request deletion of your personal information;
- the right to request disclosure of the categories of personal information we collect, the purposes for which we collect, sell or disclose that information, and the categories of third parties with whom we share the information;
- the right to opt-out of the sale of your personal information; and
- the right not to be discriminated against because you exercise any of these rights.
We currently do not sell personal information as defined under the CCPA and we don’t have plans to sell this information. To exercise any of your rights under the CCPA, please submit a request to us via email email@example.com or via phone 610-647-5656. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. We may need to request additional information from you in order to verify your identity. We will begin processing your request once we are able to verify your identity and we will respond to your request within 45 days of its receipt, or we will notify you if we require more time to respond. If we cannot verify your identity or authority to make the request, we will not respond to your request. If we find that your verifiable consumer request is excessive, repetitive, or manifestly unfounded, we may charge a reasonable fee to respond to your request. We will not discriminate against you for requesting any of the rights outlined above.
CUSTOMERS OUTSIDE OF THE UNITED STATES